Language for disagreeing:

• Well, I'm not so sure about that...
• I see your point but I actually think...

Language for working long hours:

• Burning the candle at both ends.
• Doing overtime.
• Putting in the hours.
• Burning out.

Language for opening a presentation:

• My name is…
• Today I’m going to ….(and explain)
• I’ll start by…
• Then I’m going to move on to discuss…
• And finally…

Giving feedback:

• Could I have a word?
• I'm a little bit concerned about...
• You need to work on...
• Perhaps you should think about...

Language for talking on he phone

• Hello? Tip Top Trading. This is Anna speaking.
• Hello? Anna speaking.
• Hello Mrs Smith, how can I help you?
• Hello Mrs Smith, how are you?
• I'm really sorry, he's not available at the moment. Can I take a message?
• I'm afraid he's busy - shall I ask him to call you back?
• Thank you for calling, goodbye.

Language for politely refusing

• Thank you for your offer. But I'm really sorry, I won't be able to.
• I'm afraid it is against company policy…
• It wouldn't be appropriate.
• With regret, I'm going to have to say no.

Language for placing an order

• I'd like to place an order for...
• We're going to need...
• Could you send...
• Could we also have...
• When can we expect to receive them?

Language for writing an email

• Dear Mr Lime...
• I hope you are well.
• I am writing regarding...
• Please could you confirm...
• Best wishes.

Language for explaining a misunderstanding

• I think there's been a misunderstanding.
• There's been a bit of a mix-up.
• Let me explain what happened.

Language for setting an agenda at a meeting

• Thank you for coming!
• Firstly...
• Secondly...
• After that...
• Then...
• And finally...
• Any other business.
• And then we can wrap up.

Language for asking for help

• I would be most grateful if you could give me some help.
• Please could I ask you for some advice?
• I know you're busy but could you spare me a few minutes of your time please?

Language for making polite requests

• Would you mind not doing that please?
• I'm afraid it's against company policy.
• I'm afraid it’s not permitted.
• Sorry to have to ask you this but…

Language for during a fire drill in the office.

• If you see a fire, raise the alarm.
• Walk calmly to your nearest fire exit.
• Meet at the fire assembly point.
• No smoking on company premises.

Language to use in an emergency

• There's no need to panic.
• Please leave the building and meet outside.
• Use the stairs not the lift.
• Is anybody missing?

Language for booking a hotel room

• Hello, I'd to check availability and prices for a room please.
• Does the price include breakfast?
• Are there any business facilities such as internet and wi-fi?
• I'd like to go ahead and make the reservation please.

Language for complaining

• I'm very disappointed with your service.
• The standard of service is not good enough.
• The room I booked did not meet my expectations.
• I would like this matter resolved as quickly as possible,
• I would like to cancel my reservation and get a full refund.

Language for delivering bad news

• I've got to give it to you straight
• The outlook is gloomy
• I've got to announce a profit warning

Language for making a cold call

• My name is Anna. Can you spare a few minutes of your time?
• I’d like to tell you about our great new laser-curved fruit
• How much plastic fruit do you buy?
• Thank you for your time. We hope to hear from you soon.

Language for negotiation

• What kind of price are you willing to pay?
• I don't think we can go that low.
• If you buy more stock I can offer you a bigger discount.
• I'll meet you halfway.

Language for project management

• We've got to compete on price.
• We need to price our rivals out of the market.
• We need to corner the market.
• We need to build good relationships with our customers.

Further language for negotiating a deal

• I'm sorry to hear you're not happy with our price.
• Tip Top Trading prides itself on quality products and good value for money. * You are a valued customer and your business is very important to us.
• We can match the price of our competitors.

Language for booking a flight

• What is the outbound and return date?
• Do you want to fly business or economy?
• Do you want a fixed or flexible ticket?
• Would you like a window or aisle seat?
• Have you got a frequent flyer number?

Language for clinching the deal

• Thank you for sparing the time to see us.
• Each lemon comes with a satisfaction guarantee - I know you won't be disappointed.
• I would be grateful if you could just sign the contract.
• Thank you. It was a pleasure doing business with you.