Language for disagreeing:
- Well, I'm not so sure about that...
- I see your point but I actually think...
Language for working long hours:
- Burning the candle at both ends.
- Doing overtime.
- Putting in the hours.
- Burning out.
Language for opening a presentation:
- My name is…
- Today I’m going to ….(and explain)
- I’ll start by…
- Then I’m going to move on to discuss…
- And finally…
- Could I have a word?
- I'm a little bit concerned about...
- You need to work on...
- Perhaps you should think about...
Language for talking on he phone
- Hello? Tip Top Trading. This is Anna speaking.
- Hello? Anna speaking.
- Hello Mrs Smith, how can I help you?
- Hello Mrs Smith, how are you?
- I'm really sorry, he's not available at the moment. Can I take a message?
- I'm afraid he's busy - shall I ask him to call you back?
- Thank you for calling, goodbye.
Language for politely refusing
- Thank you for your offer. But I'm really sorry, I won't be able to.
- I'm afraid it is against company policy…
- It wouldn't be appropriate.
- With regret, I'm going to have to say no.
Language for placing an order
- I'd like to place an order for...
- We're going to need...
- Could you send...
- Could we also have...
- When can we expect to receive them?
Language for writing an email
- Dear Mr Lime...
- I hope you are well.
- I am writing regarding...
- Please could you confirm...
- Best wishes.
Language for explaining a misunderstanding
- I think there's been a misunderstanding.
- There's been a bit of a mix-up.
- Let me explain what happened.
Language for setting an agenda at a meeting
- Thank you for coming!
- After that...
- And finally...
- Any other business.
- And then we can wrap up.
Language for asking for help
- I would be most grateful if you could give me some help.
- Please could I ask you for some advice?
- I know you're busy but could you spare me a few minutes of your time please?
Language for making polite requests
- Would you mind not doing that please?
- I'm afraid it's against company policy.
- I'm afraid it’s not permitted.
- Sorry to have to ask you this but…
Language for during a fire drill in the office.
- If you see a fire, raise the alarm.
- Walk calmly to your nearest fire exit.
- Meet at the fire assembly point.
- No smoking on company premises.
Language to use in an emergency
- There's no need to panic.
- Please leave the building and meet outside.
- Use the stairs not the lift.
- Is anybody missing?
Language for booking a hotel room
- Hello, I'd to check availability and prices for a room please.
- Does the price include breakfast?
- Are there any business facilities such as internet and wi-fi?
- I'd like to go ahead and make the reservation please.
Language for complaining
- I'm very disappointed with your service.
- The standard of service is not good enough.
- The room I booked did not meet my expectations.
- I would like this matter resolved as quickly as possible,
- I would like to cancel my reservation and get a full refund.
Language for delivering bad news
- I've got to give it to you straight
- The outlook is gloomy
- I've got to announce a profit warning
Language for making a cold call
- My name is Anna. Can you spare a few minutes of your time?
- I’d like to tell you about our great new laser-curved fruit
- How much plastic fruit do you buy?
- Thank you for your time. We hope to hear from you soon.
Language for negotiation
- What kind of price are you willing to pay?
- I don't think we can go that low.
- If you buy more stock I can offer you a bigger discount.
- I'll meet you halfway.
Language for project management
- We've got to compete on price.
- We need to price our rivals out of the market.
- We need to corner the market.
- We need to build good relationships with our customers.
Further language for negotiating a deal
- I'm sorry to hear you're not happy with our price.
- Tip Top Trading prides itself on quality products and good value for money. * You are a valued customer and your business is very important to us.
- We can match the price of our competitors.
Language for booking a flight
- What is the outbound and return date?
- Do you want to fly business or economy?
- Do you want a fixed or flexible ticket?
- Would you like a window or aisle seat?
- Have you got a frequent flyer number?
Language for clinching the deal
- Thank you for sparing the time to see us.
- Each lemon comes with a satisfaction guarantee - I know you won't be disappointed.
- I would be grateful if you could just sign the contract.
- Thank you. It was a pleasure doing business with you.